Return Window & Eligibility

Customers have 30 days from the date of delivery to initiate a return for eligible items. To qualify for a return, items must be in their original condition and packaging.

Artistic Home Decor-Specific Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Custom-made or personalized decor items
• Digital downloads and e-gift cards
• Items that have been used or show signs of wear
• Perishable items or items with an expiration date

Return Condition Requirements

To be eligible for a return, items must meet the following condition requirements:

• Must be unused and in the original packaging
• All tags and labels must be attached
• Items must not be damaged or altered in any way

How to Initiate a Return

To start a return, please follow these steps:

• Email our customer service team at [email protected] with your order number and reason for return.
• We will provide you with a return authorization and instructions for shipping the item back.

Refund Method & Timeline

Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. Please note that shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Defective / Wrong Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.